Guarantee, Returns & Cancellations
We want to make sure you are satisfied when shopping at abodent.com. If you are unhappy with an order we will refund you in full or exchange items within seven days after the day that you received the items.
This also applies to gifts that you may have sent to a secondary delivery address.
THE RETURNS PROCESS
To make a return for a refund of exchange we follow the below procedure.
We can only accept items for refund or exchange if we have been given prior notification as outlined below.
There is no need to call us.
Please indicate the order number and whether you would like to have a refund or exchange all items or individual items within the order.
We will then respond with a returns address and further details on how to complete the refund/exchange process.
All returned items must be sent within 7 days of abodent.com confirming the refund or exchange request.
We ask that the cost of the return postage is paid by the sender. We ask that all returns are sent via a recorded delivery service or that you obtain a certificate of posting which are available at the Royal Mail Post Offices free of charge. You will be responsible for the items until we receive them.
Once we have received the returned items and they have been deemed to be in perfect condition, unused, undamaged and still boxed if they were boxed on arrival, we will issue the refund within 30 days of when the returned notification was submitted.
For unwanted items the original postage cost will not be refunded.
In situations where the exchange items are of a higher value we will invoice you accordingly. In cases where the exchange items are of a lower value, we will credit you accordingly.
DAMAGED OR FAULTY GOODS
In the case of goods being damaged on arrival we will provide a refund or replacement items accordingly. We may ask that you return the items at our expense or provide evidence of the damage.
If an order arrives and is clearly damaged we ask that you do not provide a signature where applicable.
TERMS AND CONDITIONS
None of the above affects your consumer rights. None of the above affects our terms and conditions which can be found here.