Customer Service

Contacting Us

Please contact us via our 'Contact Us ' page.

Shipping & Delivery

Details of our shipping options and prices can be found on the page.Shipping options and prices are based wieght and can be estimated on the view basket page once items have been added to your basket.view basket page or from the checkout page once you shipping address has been entered.

Privacy & Security

Our full privacy and security police can be found on our Privacy & Security Policy  page.

Returns & Replacements

We want to make sure you are satisfied when shopping at abodent.com. If you are unhappy with an order we will refund you in full or exchange items within 14 days after the day that you received the items.

This also applies to gifts that you may have sent to a secondary delivery address.

The Returns Process

To make a return for a refund of exchange we follow the below procedure.

We can only accept items for refund or exchange if we have been given prior notification as outlined below.

Please inform us that you want to process a return or exchange by contacting us via the 'Contact Us ' page or email as at customercare@abodent.com. It is not necessary to call us to arrange a return.

Please indicate the order number and whether you would like to have a refund or exchange all items or individual items within the order.

We will then respond with a returns address and further details on how to complete the refund/exchange process.

All returned items must be sent within 7 days of abodent.com confirming the refund or exchange request.

Return Postage

We ask that the cost of the return postage is paid by the sender. We ask that all returns are sent via a recorded delivery service or that you obtain a certificate of posting which are available at the Royal Mail Post Offices free of charge. You will be responsible for the items until we receive them.

Refunding Returns

Once we have received the returned items and they have been deemed to be in perfect condition, unused, undamaged and still boxed if they were boxed on arrival, we will issue the refund within 30 days of when the returned notification was submitted. Refunds can only be made to the payment option used to pay for the order.

For unwanted items the original postage cost will not be refunded.

Exchanges

In situations where the exchange items are of a higher value we will invoice you accordingly. In cases where the exchange items are of a lower value, we will credit you accordingly.

Damaged or Faulty Goods

In the case of goods being damaged on arrival we will provide a refund or replacement items accordingly. We may ask that you return the items at our expense or provide evidence of the damage.

If an order arrives and is clearly damaged we ask that you do not provide a signature where applicable.

Ordering

To place an order with abodent.com simply add the products and the desire qantity to your shopping basket and vist the 'Checkout Page'.

You can checkout as a guest, in which case an account will not be created, or you can register when you checkout and create a password protected account which you can use for any future orders with us.

We will collect your shipping and billing details and present you with the shipping and payment options avilable for your order.

Once you can made your selections you will asked to provide your payment details by the selected payment option. 

Once payment has been made you will be sent an order confirmation email.

Once you order has been dispatched, you will be sent a dispatched order email.

Payment

Payment is taken in full at the point of order creation.

We currently offer two payment options.

Paypal

PayPal Acceptance Mark

Secure Trading Credit & Debit Card payment processor

Online Payments by SecureTrading

Viewing Orders

You are able to view your orders at any time if you created an account when checking out of used and exist account to place an order. To view your orders you need to log into your account and access the 'My Account' page. From here you can view a list of all your orders with us.

Updating Account Information

You are able to update your account details at any time. To do so, you need to log into your account and access the 'My Account' page. From here you can edit your billing and shipping address and other contact information.